Support

Contact

For app help, login issues, or rota questions, contact your shop manager first — they can update your account, shifts, and invitations.

For technical problems with the app itself, email hello@nathanjfield.co.uk.

Common questions

I cannot log in

You need an account created by a manager or a valid invitation link. Use the email address you were invited with. If you forgot your password, use Forgot password on the login screen.

I cannot see any shifts

Shifts appear when managers publish the weekly rota and sync the schedule. If the shop is closed on a day, no shifts will show. Ask your manager if you expect to be on the rota.

How do I sign up for an open shift?

Open the Sign up tab, browse available shifts, and tap to join. You can also view your confirmed shifts under My shifts.

Notifications are not working

Allow notifications when the app asks. On iPhone, check Settings → Notifications → More Than A Sundae. On Android, check App info → Notifications.

Calendar sync

When you sign up for a shift, you can add it to your device calendar. Allow calendar access if prompted.

Reporting a problem

When you email support, please include:

• Your name and the email you use in the app
• iPhone or Android, and app version if known
• What you were trying to do and what happened instead
• A screenshot if possible